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News & Announcements

Shipments delayed (Feb 16-19, 2018) 2018-02-15
Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Feb 16-19, 2018. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 20, 2018. We apologize for any inconvenience.
Temporary Change of Customer Service Operation Hours (Feb 16 - 19, 2018) 2018-02-09
Temporary Change of Customer Service Operation Hours (Feb 16 - 19, 2018)

Feb 16 -19, 2018
Lunar New Year

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 20:00 (HK Time)

Feb 16, 2018
Lunar New Year

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 20:00 (HK Time)

Notice of shipment delays to the United States 2018-01-08
Due to the impact of snowstorms, mail delivery service (including airmail or express mail) will be subject to delay until further notice. We apologize for any inconvenience.
Temporary suspension of shipment fulfillment (Dec 29- Jan 1) 2017-12-28
Due to the end of year stock take and the New year holidays, shipping service will be temporarily suspended from Dec 29 - Jan 1. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Jan 2. We apologize for any inconvenience.
Notice of shipment delays to the United Kingdom 2017-12-12
Due to the impact of heavy snowfall, mail delivery service (including airmail or express mail) will be subject to delay until further notice. We apologize for any inconvenience.
Notice of shipment delays 2017-12-01
During the Christmas shopping season, we expect delivery delays for many shipments due to increased shipping volume and tightened customs procedures. Post offices and couriers will also experience processing delays worldwide, which will affect tracking information updates. For CANADA, UK and EU shipment, please expect additional customs delay will occur. Given this situation, we ask that you be patient with your orders this holiday season, regardless of the shipping method used. We appreciate your understanding and patience, and apologize for any inconvenience
Christmas Shipping Deadline 2017 2017-11-16
USA & selected US territories
Express Shipping: 2017/12/17
Premium Standard Shipping: 2017/12/01
Canada
Express Shipping: 2017/12/17
Premium Standard Shipping: 2017/12/04
Australia
Express Shipping: 2017/12/17
Premium Standard Shipping: 2017/12/05
Hong Kong
Express Shipping: 2017/12/20
EU countries
Express Shipping: 2017/12/17
Expedited: 2017/12/05
Standard Shipping: 2017/12/01
United Kingdom
Express Shipping: 2017/12/17
Expedited: 2017/12/05
Premium Standard Shipping: 2017/12/04
New Zealand
Express Shipping: 2017/12/17
Premium Standard Shipping: 2017/12/05
China
Express Shipping: 2017/12/17
The Russian Federation
Expedited: 2017/12/05
Premium Standard Shipping: 2017/11/22
Region I
Express Shipping: 2017/12/17
Standard Shipping: 2017/12/06
Region II
Express Shipping: 2017/12/17
Standard Shipping: 2017/12/04
Region III
Express Shipping: 2017/12/17
Region IV
Express Shipping: 2017/12/17
Standard Shipping: 2017/11/22
Region V
Express Shipping: 2017/12/17
Standard Shipping: 2017/11/22
Region VI
Express Shipping: 2017/12/17
Standard Shipping: 2017/11/22

Notes:

  1. The provided deadlines are ONLY for reference. We cannot guarantee that a shipment will arrive before Christmas if customs or postal delays occur.
  2. The order deadline only applies to In-Stock items. Products that are not currently in stock may need to be ordered earlier to ensure delivery by Christmas.

Customer Service

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