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During this difficult period, some couriers and post offices have suspended services to select countries and territories. Please check our Shipping Rates Table to see which countries and territories YesStyle is currently serving.
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YesStyle's response to COVID-19 2021-03-01
Will YesStyle continue shipping to all countries and territories?
During this difficult period, some couriers and post offices have suspended services to select countries and territories. Due to these circumstances, YesStyle will only ship to countries or territories that still offer delivery arrangements. Please check our Shipping Rate Table for updated shipping methods and the list of countries that we are still serving.

YesStyle is currently discussing with our courier partners to see if we can bring back shipping to certain countries and territories soon. When we feel we can offer reliable shipping to these countries and territories, we will update our Shipping Rate Table immediately. Please check back for the latest information.

Will my shipments experience delays?
According to YesStyle's shipping data from Feburary, Express and Expedited shipments may be delayed an average of 1-2 week. Premium Standard and Standard shipments to most countries or territories may experience delays averaging 2-4 weeks. We are currently working with couriers to find a way to deliver shipments in a timelier manner. As the situation changes, we will provide updates here.

What does YesStyle do to ensure its operations are safe from COVID-19?
To prevent COVID-19 from affecting our offices and warehouses, we ensure our employees are healthy and practice good hygiene. All employees undergo daily temperature checks, are required to wear surgical masks at all times, and are encouraged to wash their hands frequently. Furthermore, employees who travel internationally, or are exposed to family or friends returning from overseas, are asked to self-quarantine at home for 14 days before returning to work.

Can I catch COVID-19 from a package that is shipped to me?
The World Health Organization (WHO) asserts that the risk of catching COVID-19 from a shipped package is low. Coronaviruses primarily spread through close person-to-person contact, and should not survive in external environments for very long. Furthermore, there are no recorded cases thus far of COVID-19 being spread through mail or courier services.
Further information can be found on the official WHO website.

What other measures will YesStyle take to address COVID-19?
As the COVID-19 situation evolves, YesStyle will continue to adjust its practices. When new information comes to light, we will prioritize quick and appropriate measures to ensure the safety of our employees and customers, as well as the timely delivery of customer orders.




(Updated: March 1, 2021) 
KEEP COOL sunscreen refund process available 2021-01-26
KEEP COOL recently made an announcement regarding the SPF content of its "Soothe Bamboo Sun Essence [50ml]". The brand is conducting its own laboratory tests on the affected sunscreen product, but it may take some time before results are released. In the meantime, YesStyle is taking action in accordance with KEEP COOL’s announcement: https://en.keepcool.co.kr/article/faq/3/13130/

Only products ordered between June 1, 2020 and January 20, 2021 will be eligible for refunds. Refund requests must be made on or before February 14, 2021. Requests thereafter will no longer be processed.
Temporary suspension of shipment fulfillment ( Feb 12 -15, 2021) 2021-01-25
Due to Lunar New Year Holidays, shipping service will be temporarily suspended from Feb 12 to Feb 15, 2021. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 16, 2020. Please note possible shipment delays both during and after the holidays. We apologize for any inconvenience.
Notice of Hong Kong Public Holidays (Feb 12-13, 15, 2021) 2021-01-24

Feb 12-13,2021
Lunar New Year

Feb 15,2021
Lunar New Year

Please note that shipping service will be temporarily suspended. We apologize for any inconvenience.
PURITO sunscreen refund process available 2020-12-21
PURITO is conducting its own laboratory tests on affected products, and will reportedly have results ready within 2-3 months. We will only accept requests received between December 21, 2020 and January 4, 2021 for the items listed below. After January 4, 2021, we will no longer accept refund requests for this PURITO issue.

PURITO has announced on its website that its refund requests are only open until Dec 31, 2020: PURITO announcement

Affected PURITO products:
1070026959 - Centella Green Level Safe Sun SPF50+ PA++++
1074548362 - Comfy Water Sun Block
1076087362 - Centella Green Level Unscented Sun
1094439990 - Centella Green Level Safe Sun Mini
1094439995 - YESSTYLE X PURITO Exclusive Centella Travel Kit

Year-end inventory 2020-12-20
Due to our end-of-year inventory process and the New Year holidays, shipping services will be temporarily suspended from December 30, 2020 to January 3, 2021. During this period, orders will not be shipped out from our Hong Kong warehouse. Regular shipping services will resume on January 4, 2021. We apologize for inconvenience.
Shipping delays to the United Kingdom 2020-12-19
Shipments to the United Kingdom may encounter delays due to the recent news regarding Coronavirus. We expect further delays to UK shipments during and after the Christmas period, so please allow more time for your packages to arrive.

Reference: https://www.bbc.com/news/business-55390858

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