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News & Announcements

Notice of shipment delays to Philippines 2020-02-13
All AIR shipments will be moving to Manila via SEA due to the travel ban and flight cancellations. Shipping services (courier and postal services) may be affected. This may cause delayed shipment and delivery process. We apologize for any inconvenience.
Notice of shipment delays to Japan and Macao 2020-02-07
Due to mail backlog at the airport and post office, all mail delivery services (including airmail or express mail) to Japan and Macao are subject to delay. We apologize for any inconvenience.
Notice of shipment delays to Vietnam, Indonesia and Philippines 2020-02-05
Due to flight restrictions imposed by Vietnam, Indonesia and Philippines, shipping services (courier and postal services) may be affected. This may cause delayed shipment and delivery process. We apologize for any inconvenience.
Notice of shipment delays after Lunar New Year Holidays 2020-01-29
Due to courier delays and shipment backlog in Asia after Lunar New Year Holidays , shipment processing are subject to delay . We will do our best to process orders and shipments as soon as possible and we apologize for any inconvenience.
Temporary suspension of shipment fulfillment ( Jan 25 -28, 2020) 2020-01-21
Due to Lunar New Year Holidays, shipping service will be temporarily suspended from Jan 25 to Jan 28, 2020. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Jan 29, 2020. Please note possible shipment delays both during and after the holidays.We apologize for any inconvenience.
Notice of Hong Kong Public Holidays (Jan 25, - 27-28, 2020) 2020-01-20

Jan 25 ,2020
Lunar New Year

Jan 27-28 ,2020
Lunar New Year

Please note that shipping service will be temporarily suspended. We apologize for any inconvenience.

Notice of shipment delays to Philippines 2020-01-14
Due to the Volcanic Eruption in the Philippines, flights into Manila Airport have been cancelled. All mail delivery services (including airmail or express mail) to Philippines are subject to delay until further notice. We apologize for any inconvenience.
Notice of shipment delays to Indonesia 2020-01-14
Due to the impact of floods, mail delivery services (including airmail or express mail) to the following areas/ zipcodes are subject to delay until further notice. We apologize for any inconvenience.

Affected areas/zipcodes:

Central Jakarta: 10xxx
West Jakarta: 11xxx
South Jakarta: 12xxx
East Jakarta: 13xxx
North Jakarta: 14xxx
Tangerang: 15xxx
Bogor: 160xx
Depok: 164xx
Bekasi: 170xx
West Bandung: 405xx
Notice of shipment delays to Australia 2020-01-14
Due to the bushfire in Australia, all mail delivery services (including airmail or express mail) to ACT, SA, WA, VIC and NSW are subject to delay until further notice. We apologize for any inconvenience.
Temporary suspension of shipment fulfillment (Dec 30, 2019 - Jan 1, 2020) 2019-12-30
Due to our annual inventory count, shipping services will be temporarily suspended from Dec 30 to Jan 1. During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping services will resume on Jan 2. We apologize for any inconvenience.
Temporary Change of Customer Service Operation Hours (Dec 25, 26, 2019, Jan 1, 2020) 2019-12-20

Dec 25 -26, 2019
Christmas Holiday

Jan 1, 2020
New Year Holiday

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 -20:00 (HK Time)

Notice of shipment delays to United States 2019-11-21
Due to mail backlog at the Chicago airport, all mail delivery services (including airmail or express mail) to Chicago are subject to delay. We apologize for any inconvenience.
Notice of possible shipping delays 2019-11-13
Due to the current unpredictable traffic conditions in Hong Kong, courier service and shipment processing may be affected. We will do our best to process orders and shipments as soon as possible and apologize for any inconvenience.

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