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Most Frequently Asked Questions Why am I not getting emails or replies from Customer Service? Our Customer Service team usually replies within 2 business days. If you still don't hear from us, please check the spam or junk folder of your email application. You can also add YesStyle's email address to your address book to ensure receipt of our emails and notifications. Why is my order taking so long to ship? [Estimated shipping time = Product availability + Estimated shipment time of chosen shipping method.]
Order processing time depends on the product availability of purchased items. For items with more than 24 hours availability, these need to be ordered from our suppliers. See "availability of products".
We will ship your order once stock is received using your chosen shipping method. Estimated shipping times may vary especially during peak times. See "Shipping rates" for estimated shipping times.
How do I track my order shipments?
  • - Check the Shipping Rates table to see if your order is eligible for order tracking: https://www.yesstyle.com/en/shipping-rates-delivery/help/section.html/hsi.732
  • - If a tracking number is issued for your order, please check the Order Details page 2-3 days after your order is shipped.
  • - To access Order Details, please select either "Member Order" or "Guest Order" at this link: https://www.yesstyle.com/en/secure/myaccount/track-your-order.html.
  • - Please note that tracking details may not be available immediately. Please allow time for information to be updated when tracking your shipment.
  • Email Us Have a question for our Customer Service Department? YesStyle Members inquiring about their orders can log into their YesStyle Account, while Guest Shoppers should use the Guest Order Details link to check order and shipment status. You can also check the topics in the left-hand column to find answers to our most frequently asked questions.

    If your question is not covered by any of our help topics, please contact us using the form below.

    IMPORTANT NOTE: Customer Service is only available in English and Chinese (Traditional and Simplified) for email support. If you contact us in another language, we may not be able to assist you.

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    • Our Customer Service Team will process Customs Tax refunds within 7 business days.
    • To receive a Customs Tax refund, please submit your Customs Tax receipt within 30 days of the receipt date using this form.
    • Orders totaling US$ 1000 or more, or equivalent amount in other currencies, are not entitled to Customs Tax refunds.
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