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During this difficult period, some couriers and post offices have suspended services to select countries and territories. Please check our Shipping Rates Table to see which countries and territories YesStyle is currently serving.
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News & Announcements

Shipment processing and delivery delays 2021-05-14
Due to unforeseen circumstances, there may be delays for orders shipping to the following countries:

PHILIPPINES
MALAYSIA

Please allow more time for couriers to process and deliver orders during this period. We apologize for the inconvenience.
Dear, Klairs sunscreen refund process available 2021-05-03
Dear, Klairs recently announced that customers who previously purchased the below listed items may request a refund. Returning the items is not required.

Reference: klairscosmetics.com

Only refund requests received between May 3 and June 3, 2021 will be accepted for the following items. Refund requests made after June 3, 2021 will not be processed.

1068490785 Soft Airy UV Essence SPF50+ PA++++ [80ml]
1095118000 Soft Airy UV Essence MINI
1089884566 Mid Day Blue UV Shield [80ml]

To request a refund:

1. Access the refund process using this link: https://www.yesstyle.com/en/secure/myaccount/track-your-order.html
YesStyle Members: Log into your YesStyle account
Guest Shoppers: Input your email address and order number.

2. For members, go to Order History and click the specific Order Details for orders containing relevant the Dear, Klairs products.
Guest orders will directly open to the specific order information page.

3. Orders eligible for refund will feature a button marked "REQUEST DEAR KLAIRS REFUND" at the top of the Order Details page. Click the button to start the refund process.
Once the request is complete, please allow 7-30 days for the refund amount to be credited via your selected refund method.
YesStyle's response to COVID-19 2021-05-01
Will YesStyle continue shipping to all countries and territories?
During this difficult period, some couriers and post offices have suspended services to select countries and territories. Due to these circumstances, YesStyle will only ship to countries or territories that still offer delivery arrangements. Please check our Shipping Rate Table for updated shipping methods and the list of countries that we are still serving.

YesStyle is currently discussing with our courier partners to see if we can bring back shipping to certain countries and territories soon. When we feel we can offer reliable shipping to these countries and territories, we will update our Shipping Rate Table immediately. Please check back for the latest information.

Will my shipments experience delays?
According to YesStyle's shipping data from April, Express and Expedited shipments may be delayed an average of 1-2 week. Premium Standard and Standard shipments to most countries or territories may experience delays averaging 2-4 weeks. We are currently working with couriers to find a way to deliver shipments in a timelier manner. As the situation changes, we will provide updates here.

What does YesStyle do to ensure its operations are safe from COVID-19?
To prevent COVID-19 from affecting our offices and warehouses, we ensure our employees are healthy and practice good hygiene. All employees undergo daily temperature checks, are required to wear surgical masks at all times, and are encouraged to wash their hands frequently. Furthermore, employees who travel internationally, or are exposed to family or friends returning from overseas, are asked to self-quarantine at home for 14 days before returning to work.

Can I catch COVID-19 from a package that is shipped to me?
The World Health Organization (WHO) asserts that the risk of catching COVID-19 from a shipped package is low. Coronaviruses primarily spread through close person-to-person contact, and should not survive in external environments for very long. Furthermore, there are no recorded cases thus far of COVID-19 being spread through mail or courier services.
Further information can be found on the official WHO website.

What other measures will YesStyle take to address COVID-19?
As the COVID-19 situation evolves, YesStyle will continue to adjust its practices. When new information comes to light, we will prioritize quick and appropriate measures to ensure the safety of our employees and customers, as well as the timely delivery of customer orders.




(Updated: May 1, 2021) 
Notice of Hong Kong Public Holidays (May 19, 2021) 2021-04-30

May 19, 2021
The Birthday of the Buddha

Please note that shipping service will be temporarily suspended. We apologize for any inconvenience.

Notice of Hong Kong Public Holidays (Apr 2-6, 2021) 2021-03-19

Apr 2, 2021
Good Friday

Apr 3, 2021
The day following Good Friday

Apr 5, 2021
The day following Ching Ming Festival

Apr 6, 2021
The day following Easter Monday

Please note that shipping service will be temporarily suspended. We apologize for any inconvenience.

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