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Product Availability

What does "Availability" mean?

The Availability of an item is an estimate of how long it will take before it is shipped out to a customer. Please note that Availability DOES NOT indicate the amount of time it will take for an item or order to reach the customer. Actual delivery time depends on Shipping Method selected and other factors.

These are the Availability statuses that you will find on our product pages.

Usually ships within 24 hours This item is in stock and will be shipped out within 24 hours (1 working day) after you place an order. Actual delivery time depends on the Shipping Method selected.
Usually ships within 1 - 2 days This item is in stock and will be shipped out within 1 - 2 working days after you place an order. Actual delivery time depends on the Shipping Method selected.
Usually ships within 3 to 5 days This item is in stock at a regional warehouse and will be shipped out within 3 - 5 working days after you place an order. Actual delivery time depends on the Shipping Method selected.
Usually ships within 7 to 14 days * This item will be sourced from one of our suppliers after you place an order and should arrive in our warehouse and be shipped out within 7 - 14 working days. Actual delivery time depends on the Shipping Method selected.
Usually ships within 21 days This item will be sourced from one of our suppliers after you place an order and should arrive in our warehouse and be shipped out within 21 working days. Actual delivery time depends on the Shipping Method selected.
Usually ships within 30 days This item will be sourced from one of our suppliers after you place an order and should arrive in our warehouse and be shipped out within 30 working days. Actual delivery time depends on the Shipping Method selected.
Out of Stock This item is not in stock and is not currently available from our suppliers.
Not available This item is not in stock and is no longer available from our suppliers.


*
If an item’s Availability Status is “In-Stock - Usually ships within 7-14 days” then the item is in stock at a regional warehouse and will be shipped out within 7-14 working days after you place an order. Actual delivery time depends on the Shipping Method selected.


If payment verification is made on the order, availability time is measured from the day the order is approved for processing.

When will my order items be available?
Most of our items are in stock and ready for purchase. You can check an item's availability status on its product page.  Please note, however, that availability information is estimated and there is a slight chance restocking may be delayed.  If your order contains both items that are in stock and items that need to be restocked, typically your order will be shipped out all together when the restocked items are available.
What if my order items are not in stock?
We will try our best to restock the items you ordered as soon as possible. If the items are no longer available, we will inform you promptly and cancel the items from your order. Any amount owed from the cancelled items will be refunded to you once the order has been shipped out.
What if I ordered more than one quantity of the same item?

There is a chance that we will not have enough physical stock when you order multiple quantities of a single item. In these cases, your order may take a longer time (e.g. 7-14 days availability) to arrange sourcing of the additional quantities. If our suppliers are unable to provide more of that item, an email notification will be sent to you regarding cancellation of the additional quantities.

For items marked as clearance, additional quantities may no longer be available and customers will be asked to adjust their purchase quantity when placing an order.

What are Clearance items?
Clearance items are identified with an icon marked "Final Clearance." These are products on promotion with large discounts. Stock may be of limited quantity and once sold out, the products will no longer be available. If our suppliers make these products available again, they may be sourced with a longer availability time (e.g. 7-14 days availability) and will be sold at list price without a Final Clearance discount.

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