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Order Information

Can I check my Order History?
You can check your orders in "Account Summary," the first page of "My Account." The Account Summary displays your last five orders within the previous 90 days. You can also check your complete order history by clicking into "Order History."
Why can't I see the order I just placed?
Orders just placed on our site may not display immediately as our system requires time to process the information.  The process may take from 15 minutes to 2 hours.  Please contact Customer Service if you do not see your order after 2 hours of order placement.
Why do the order date and time seem incorrect?
The order date and time you see is displayed in Hong Kong time (HKT).
Can I view past shipment invoices?
Every shipment comes with separate shipment invoices.  To view each shipment invoice, click into “Order Details”, and then click the “View invoice for this shipment” link.  Invoices contain important information such as payment total, credit deductions, shipping and handling charges, and items within the shipment.

 

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