Please refer to the “Return Types” table below to determine which return options are available for the item you wish to return. After understanding your options, you may request a Return Merchandise Authorization (RMA) if you submit your request within the allowed time period (specified in the table), which starts from the day you receive the order. RMA requests can be submitted the following ways:
1. Contact our Customer Service Department
To ensure speedy service, please have the following information ready when you email our Customer Service Department:
- Your order number
- Product name and YesStyle Catalog Number of the item you wish to return.
- Reason for requesting a RMA (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair)
- In cases of Size Exchange, provide the YesStyle Catalog Number and size of the item you wish to receive in exchange.
2. Use the RMA request interface in the "My Account" section (only for Unwanted Returns)
Click the specific order number in "My Account" that contains the items you wish to return. Below your list of purchases, you will find a link titled "Start a return request?" Click the link and follow the instructions.
* If replacement items are out of stock, item value will be refunded in the form of YesStyle Credit.
^ Repair service is available for jewelry products within 180 days of purchase. Service does not apply to Silver 925 and silverware items.
Please refer to the Terms and Conditions for further details.
All returns must be sent to us within 30 days of the RMA issue date. YesStyle reserves the right to refuse returns that are not received within a reasonable time frame.
Terms & Conditions
General for all products
- All returns must be sent back to our United States, Canada logistics partner addresses or YesStyle's Hong Kong office with prior authorization, i.e. a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused or disregarded.
- Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
- YesStyle will usually reship replacement or repaired items using Standard Shipping. YesStyle reserves the right to determine reshipping method regardless of the shipping method used in the original order.
- Items marked as “Final Clearance” are not eligible for Size Exchange, and Unwanted or Unopened Item Return.
- We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell.
- YesStyle is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
- Coupon discounts as well as shipping and handling fees from the original shipment to the customer are not refundable.
- YesStyle reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, YesStyle's decision will be final.
- YesStyle will be responsible for return shipping costs if the defective claim is confirmed to be valid, and if the defective items are returned via Regular Air Mail or Registered Air Mail. Return shipping costs will be refunded in YesStyle Store Credit within seven (7) days of receipt of your return. No compensation for shipping costs will be provided when using other shipping methods, including Courier Services or Express Mail.
- In cases of defective return, YesStyle will provide a replacement item instead of a refund. If the defective item is a Jewelry product (except Silver 925 and silverware products), it may be considered for repair service.
- Items returned for size exchange must be in mint, unused condition. YesStyle reserves the right to reject return or exchange requests if the returned items are in unacceptable condition.
- Customers are required to bear return shipping fees in cases of size exchange. YesStyle will be responsible for shipping fee of replacement. YesStyle will not be responsible if return shipments are lost during return transit.
- Unwanted or unopened items returned to YesStyle must be in their original packaging. Incomplete returns may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns. YesStyle will not be responsible if return shipments are lost during return transit.
- Refunds for unwanted or unopened items will be issued in the form of YesStyle Credit. Refunds will be processed when returned products are received and confirmed to be in acceptable condition by YesStyle.
- Only Jewelry products, excepting Silver 925 and silverware products, may be returned for repair.
- Return requests must be filed/requested to our Customer Service Department within 180 days (for all Jewelry products, except Silver 925 and silverware products) of shipment receipt in order to qualify for return. Requests that exceed these specified periods may be refused or disregarded.
- Suspected defective products will be examined by professional jewelers. Common reasons classified as "defective" are physical damage, unclean or dirty jewelry, and obvious separation of jewelry parts. Damage and defects unrelated to product quality will not be eligible for return.
- If returned items require repair work after being examined by professional jewelers, a 4-5 week repair period will be required.