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The YesStyle Promise

The YesStyle Promise
We want the best for our customers, so we're offering 100% Satisfaction Guaranteed on your entire shopping experience with YesStyle! Read about our service guarantees below.

Shipping
If you do not receive your order within the estimated delivery time, please contact our Customer Service Team. Lost shipments will be reshipped to you without extra handling or shipping fees.

For more information on shipping and estimated delivery times, click here.

Returns and Exchanges
If you're dissatisfied with a purchase from YesStyle, you can send it back to us within 14 days for an exchange or return. Your satisfaction is our concern, so if for any reason you're unhappy with a product, you can talk to us.

Click here for more details on returns and exchanges.

For your convenience, we have logistics agents handling returns and exchanges in four countries: the United States, Canada, the United Kingdom and Hong Kong.

Quality
YesStyle stands behind the quality of our products. If you receive items that are defective or with flaws, from a small hole or tear to a broken thread or seam, please let us know and we'll arrange for a free return or replacement item.

Click here for more details on defective returns and exchanges.

Store Credit Refund
For convenience, we issue refunds in YesStyle Credit, which will be credited to your YesStyle account immediately. YesStyle Credit can be applied on your next purchase.

To contact our Customer Service Team about a store credit refund, click here.

Customs Fee or Tax Refunds
We offer refunds for customs-related fees or taxes incurred on YesStyle orders.

For more information on Customs Fee Refunds, click here.

Customer Service
Our Customer Service Team is always ready to assist you with any questions or concerns. We're sometimes busy, especially during peak shopping seasons, but if you send us an email, we'll reply within 2 business days.

To contact our Customer Service Team, click here.

Contact our CEO
If our Customer Service Team is unable to resolve an issue, or if you have suggestions or concerns about our service, you may contact our CEO, Joshua K. Lau. He's always open to hearing from you.

At any time and for any reason, you can email our CEO here.

Customer Service

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