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Shipping Rates & Delivery

FREE Shipping Offer
Currently, 1 FREE shipping offer is available.

Offer Advantages Conditions Estimated Delivery Time
(working days)
Shipments to Hong Kong
Free Express Shipping
  • Faster delivery time
  • Shipments include tracking number
Minimum purchase of HK$250 1-3
Shipments to China and Macau
Free Express Shipping
  • Faster delivery time
  • Shipments include tracking number
Minimum purchase of HK$250 3 - 9

Note: These free shipping offers are effective starting June 1, 2015 (11:00 GMT+8)
Shipping Rates to Hong Kong Addresses
Shipping Method Eligible Orders # Shipping Rate Estimated Delivery Time
(working days)
Tracking Code
Express / SF Express self-pickup Order total HK$250 or more Free 1 - 3
Order total below HK$250 HK$25


# Fees for Gift Wrapping are excluded when calculating shipping rates.

Note: This Shipping Rate table is effective starting June 1, 2015 (11:00 GMT+8)
Shipping Rates to Mainland China and Macau Addresses
Shipping Method Eligible Orders # Shipping Rate Estimated Delivery Time
(working days)
Tracking Code
Express Order total HK$250 or more Free 3 - 9
Order total below HK$250 HK$35

Shipments to China may be subject to customs inspections. Please be aware that YesStyle cannot control any delays that occur due to customs issues.

# Fees for Gift Wrapping are excluded when calculating shipping rates.

Note: This Shipping Rate table is effective starting December 22, 2016 (17:00 GMT+8)
When will my order arrive?
In general, the delivery time of your shipment can be determined using the following formula:

Estimated delivery time = Product availability + Estimated shipping time of chosen Shipping Method.

The Expected Ship Out Date is the day that we estimate your order will leave our warehouse, and can be determined using the greatest number of days in the "availability" range of the items in your order. The Expected Ship Out Date is also marked on the Order Confirmation e-mail sent to you after placing your order.

Estimated delivery time
  • Product availability
    Order Date
  • Estimated shipping time of chosen Shipping Method
    Shipment Date
  •  
    Arrival Date

More about product availability - See Availability Table
Shipping times depend on the chosen Shipping Method and your location - see Shipping Table
(Public holidays and weekends are excluded when calculating estimated delivery time)
How will my orders be shipped?

[Express Shipping]
For deliveries to destinations inside the Hong Kong SAR, Macau and China, we primarily use EMS (Express Mail Service), an express delivery service provided by the Hongkong Post.

For deliveries to destinations within Mainland China, we primarily use a local courier from Mainland China.

However, depending on your order destination, we may also select from a pool of couriers to provide the most suitable delivery service for your specific order. YesStyle will use its discretion to determine the best courier for each order, and reserves the right to change couriers without prior notice.

[Standard Shipping or Premium Standard Shipping]
Orders are shipped via the Post Office and use ordinary air mail service.

YesStyle will use its discretion to determine the best shipping agent for each order, and reserves the right to change shipping agents without prior notice.

What is SF Express self pick-up shipping method?
This option is only available for orders shipping to Hong Kong. Customers can have their YesStyle orders shipped to a preferred SF Express location, which can be chosen upon placing an order.

No additional charge must be paid when customers pick up orders, but a shipping fee is applied according to our shipping rate table since YesStyle will ship the order to the SF Express location of the customer's choice.

SF Express hotline: (852) 2730 0273.
SF Express website- http://www.sf-express.com/hk/en/others/Contact_Us/SF_service_center_address/

Customers are advised to contact SF Express or check the SF Express website for the selected location's actual business hours. (Note: SF Express locations and business hours may change without further notice.)

SF Express self-pickup service offered by YesStyle is only applicable for pickups at SF Express stores , service centers and EF Locker in Hong Kong. We do not provide self-pickup service from SF Express Authorized Service Points and SF Express locations outside Hong Kong.

Instructions when picking up orders from SF Express locations:
  • Upon shipment of your order, a tracking number will be issued. Customers can use the tracking number to see if their order has reached the selected SF Express location.
  • SF Express will contact customers by phone or SMS to arrange pickup.
  • Once contacted by SF Express customers are advised to pick up the order within 3 days. Orders not picked up will be returned to YesStyle, after which our Customer Service Team will contact customers for reshipment arrangements and reshipping fees.

Instructions when picking up orders from EF Locker:

  • Receiver will receive SMS or phone notification from Boxz Self Pick Elocker once the parcel is delivered to the service point of Boxz Self Pick Elocker.
  • Receiver MUST go the designated parcel locker and input password according to the SMS notification for parcels picked up at Boxz Self Pick Elocker.
  • Once contacted by SF Express customers are advised to pick up the order within 3 days. Orders not picked up will be returned to YesStyle, after which our Customer Service Team will contact customers for reshipment arrangements and reshipping fees.
Will my shipment come with a tracking number or code?
All orders shipped using Express Shipping come with a tracking number or code supplied by the selected courier, such as UPS, FedEx, EMS or DHL. Orders shipped using Standard Shipping or Premium Standard Shipping may or may not come with a tracking number.

Trackable orders sent via Standard Shipping or Premium Standard Shipping can be tracked through your local post office. If available, tracking numbers and relevant links can be found in "My Account" under the Shipping and Tracking section of shipped orders in your Order History.

Can my shipment be delivered to a Post Office box?
[Express Shipping]
Most Express Shipping couriers will not deliver to Post Office (PO, APO, FPO, DPO) boxes. For more efficient delivery of your order, we advise that you not use a Post Office box when placing orders. Doing so may delay your shipment.

[Standard Shipping or Premium Standard Shipping]
Standard or Premium Standard shipments can be delivered to Post Office (PO, APO, FPO, DPO) boxes. However, we encourage customers to avoid using Post Office boxes in case shipments are upgraded to Express Shipping, which cannot be delivered to Post Office boxes.
What happens to my order if it can’t be delivered and is returned to YesStyle?
All shipments returned to YesStyle are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent. When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur handling fees plus reshipment fees that are the same as YesStyle’s regular shipping fees. Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping. Additional courier charges for return shipping may also apply.
Which countries does YesStyle.com.hk ship to?
YesStyle.com.hk ships to Hong Kong , Macau and Mainland China.

Customer Service

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