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Edit My Order

Can I add items after I've placed an order?
For credit card orders, we charge your credit card for the total order amount upon order approval. As such, we cannot add items to your order once the order has been approved. If your order has not yet been shipped, and items from your order have been cancelled, we can replace your cancelled items in the same order. In these cases, the replacement items must be of equal or lesser value than the cancelled items.

For other payment methods such as PayPal, you may contact our Customer Service team for assistance.

Replacing items will delay the processing of your order. If your order has already been shipped out, we cannot replace or add items to your order.
Can I change my credit card information after I've placed an order?
Once your order has been placed and approved, your credit card will be charged for the total order amount. As such, you cannot change your credit card payment information. If your order has not yet been billed and is currently on hold for verification, however, you may be able to make the necessary change by contacting Customer Service. If your order has already been shipped out, the credit card payment information cannot be changed.
Can I change the shipping address after I've placed an order?
Once your order has been placed, you cannot change the shipping address from "My Account". If your order has not yet shipped, however, you may be able to make the necessary change by contacting Customer Service. If your order has already been shipped out, the shipping address cannot be changed.
Can I cancel items after I've placed an order?
Once an order has been placed, we do not allow for order or item cancellation. We kindly suggest that you read the product information carefully before confirming your order.
Can I change my shipping method after placing an order?
Yes you may change your shipping method before your order has been shipped out. For additional shipping or handling fees, we will bill your credit card as soon as the change is made. For other payment methods such as PayPal, you must pay an additional amount before we ship out your order.
Can I add gift card after placing the order?
Yes. Please contact our Customer Service team for this request. We will bill the additional amount to your credit card once the change is made on your order. For other payment methods such as paypal, we will require customer to pay the additional amount.

 

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