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What is your return/exchange policy?
YesStyle.com is dedicated to providing our customers with the very best service. Please refer to the below table to determine which return options are available for the item you wish to return. After deciding upon your options, contact our Customer Service Department within the time period specified to request a Return Merchandise Authorization (RMA). After receiving an RMA, you may proceed to return your item(s) for replacement or repair.

Last Updated on Dec 9, 2013
  Defective Item Exchange* Size Exchange* Unwanted or Unopened Item Return
Fashion products: Women, Men, Bags, Shoes, Kids Available within 14 days Available within 14 days Available within 14 days
Fashion products: Swimwear and Innerwear Available within 14 days Not available Not available
Jewelry products^ Available within 14 days Not available Not available
Accessories products Available within 14 days Not available Not available
Lifestyle products Available within 14 days Available within 14 days Available within 14 days
Beauty products Available within 14 days Not available Available within 14 days


* If replacement items are out of stock, item value will be refunded in the form of YesStyle Credit .
^ Repair service is available for jewelry products within 180 days of purchase. Service does not apply to Silver 925 and silverware items.

Please refer to the Terms and Conditions for further details.

To ensure speedy service, please have the following information ready when you call or email our Customer Service Department:
  1. Your order number
  2. Product name and YesStyle.com catalogue number of the item you wish to return
  3. Reason for requesting a RMA (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair)
  4. In cases of size exchange, the YesStyle.com catalogue number and size for the item you wish to receive in exchange.
Our return addresses:

For Customers in the United States:
YesStyle.com Ltd.
6700 N. Linder Rd.
Suite 156-222
Meridian, ID 83646

For Customers in the United Kingdom:
Uniserve Airfreight Limited
YESSTYLE (RETURNS DEPT)
c/o Circle Express Ltd
Unit 1 Polar Park
Bath Road
Sipson
UB7 0EX, UK

For Customers in Canada:
YesStyle.com Ltd.
PO Box 42103
128 Queen St S
Mississauga, ON L5M 4Z0
Attn: Ms.Chu

For Customers in Australia:
BTi Logistics Pty Ltd.
62-66 Western Ave.
Tullamarine VIC 3043
Australia
Attn : Mr Brett Damon
(Re : YesStyle.com Ltd - RMA No. xxxxx)

For Customers in other countries:
YesStyle.com Ltd.,
10/F Block C,
Tsing Yi Industrial Centre Phase 2
1-33 Cheung Tat Road
Tsing Yi, New Territories
Hong Kong


Terms & Conditions

General for all products
  1. All returns must be sent back to our United States, Canada, United Kingdom, Australia logistics partner addresses or YesStyle.com's Hong Kong office with prior authorization, i.e. a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused or disregarded.
  2. Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
  3. YesStyle will usually reship replacement or repaired items using Standard Shipping. YesStyle reserves the right to determine reshipping method regardless of the shipping method used in the original order.
  4. Items marked as “Final Clearance” are not eligible for Size Exchange, and Unwanted or Unopened Item Return.
  5. YesStyle.com is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
  6. Shipping and handling fees from the original shipment to the customer are not refundable.
  7. YesStyle.com reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, YesStyle.com's decision will be final.
Defective Item Exchange
  1. YesStyle.com will be responsible for return shipping costs if the defective claim is confirmed to be valid, and if the defective items are returned via Regular Air Mail or Registered Air Mail. Return shipping costs will be refunded in YesStyle Store Credit within seven (7) days of receipt of your return. No compensation for shipping costs will be provided when using other shipping methods, including Courier Services or Express Mail.
  2. In cases of defective return, YesStyle.com will provide a replacement item instead of a refund. If the defective item is a Jewelry product (except Silver 925 and silverware products), it may be considered for repair service.
Size Exchange
  1. Items returned for size exchange must be in mint, unused condition. YesStyle.com reserves the right to reject return or exchange requests if the returned items are in unacceptable condition.
  2. Customers are required to bear return shipping fees in cases of size exchange. YesStyle will be responsible for shipping fee of replacement. YesStyle.com will not be responsible if return shipments are lost during return transit.
Unwanted or Unopened Item Return
  1. Unwanted or unopened items returned to YesStyle.com must be in their original packaging. Incomplete returns may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns. YesStyle.com will not be responsible if return shipments are lost during return transit.
  2. Refunds for unwanted or unopened items are usually issued in the form of YesStyle Credit. If you wish to receive a refund in your original payment method, please inform us when requesting to return an item. Refunds will be processed when returned products are received and confirmed to be in acceptable condition by YesStyle.
  3. If you return some/all of the items in your original shipment and the total order amount falls below the minimum purchase requirement for Free Shipping, we will deduct the shipping cost for the remaining items since the order is no longer eligible for free shipping.
Defective Item Repair
  1. Only Jewelry products, excepting Silver 925 and silverware products, may be returned for repair.
  2. Return requests must be filed/requested to our Customer Service Department within 180 days (for all Jewelry products, except Silver 925 and silverware products) of shipment receipt in order to qualify for return. Requests that exceed these specified periods may be refused or disregarded.
  3. Suspected defective products will be examined by professional jewelers. Common reasons classified as "defective" are physical damage, unclean or dirty jewelry, and obvious separation of jewelry parts. Damage and defects unrelated to product quality will not be eligible for return.
  4. If returned items require repair work after being examined by professional jewelers, a 4-5 week repair period will be required.
How are refunds handled?
Refunds are usually issued in the form of YesStyle Credit. If you wish to receive a refund in your original payment method, please inform us when requesting to return an item. For details regarding YesStyle Credit, please refer to "Credit and Coupon" section of our help page.

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Reference Currency
^Currency exchange rates were updated on 2014-09-15 (Updated weekly)
All transactions at YesStyle.com are handled in US Dollars
Prices in other currencies are shown for reference only. (See FAQ for more details)

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