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Customer Service » Order Information
Can I check my Order History?
The first page of “My Account” will display the five most recent orders under “Order Information”.  Click into “Check your complete Order History” to view a complete list of past orders. Click into each order to view order details.
Why can't I see the order I just placed?
Orders just placed on our site may not display immediately as our system requires time to process the information.  The process may take from 15 minutes to 2 hours.  Please contact Customer Service if you do not see your order after 2 hours of order placement.
Why do the order date and time seem incorrect?
The order date and time you see is displayed in Hong Kong time (HKT).
Can I view past shipment invoices?
Every shipment comes with separate shipment invoices.  To view each shipment invoice, click into “Order Details”, and then click the “View invoice for this shipment” link.  Invoices contain important information such as payment total, credit deductions, shipping and handling charges, and items within the shipment.

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