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News & Announcements

Notice of shipment delays to Australia 2017-03-23
Due to the severe thunderstorms in northern New South Wales   , mail delivery services (including airmail or express mail) to the affected areas with postcodes 2429, 2460, 2780, 2480, 2602, 2611, 2605, 2606, 2204, 2902, 2612, 2914, 2913,2614, 2615, 2480, 2481, 2482, 2484) are subject to delay until further notice. We apologize for any inconvenience.
Notice of shipment delays to United States 2017-03-17
Due to impact of  snowstorm to the North-Eastern region of United States, mail delivery services (standard mail or express mail) are subject to delay until further notice. We apologize for any inconvenience.
Notice of shipment delays to Australia 2017-02-16
Due to the flooding in Western Australia, mail delivery services (standard mail or express mail) are subject to delay until further notice. We apologize for any inconvenience.
Shipments delayed (Jan 28-31, 2017) 2017-01-24
Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Jan 28-31, 2017.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 1, 2017.  We apologize for any inconvenience.
Temporary Change of Customer Service Operation Hours (Jan 28 & - Jan 30-31, 2017) 2017-01-23
Jan 30- 31, 2017     Lunar New Year

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

Jan 28, 2017            Lunar New Year

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 22:30 (HK Time)

Notice of shipment delays to the United States 2017-01-10
Due to the impact of heavy snowfall, mail delivery services (including airmail or express mail) to east coast will be subject to delay until further notice. We apologize for any inconvenience.
Change in Operation Hour for Customer Service Department (Jan 2, 2017) 2016-12-31

Jan 2, 2017    New Year Holiday

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

Temporary suspension of shipment fulfillment (Dec 30- Jan 2) 2016-12-29
Due to the end of year stock take and the New Year holidays, shipping service will be temporarily suspended from Dec 30 - Jan 2.   During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Jan 3 . We apologize for any inconvenience.
Notice of shipment delays 2016-12-21
During the Christmas shopping season, we expect delivery delays for many shipments due to increased shipping volume and tightened customs procedures. Post offices and couriers will also experience processing delays worldwide, which will affect tracking information updates. Given this situation, we ask that you be patient with your orders this holiday season, regardless of the shipping method used. We appreciate your understanding and patience, and apologize for any inconvenience.
Notice of shipment delays 2016-12-14
During the Christmas shopping season, there has been a significant increase in outbound airmail traffic recently. As the supply of air cargo space is not able to cope with the demand, we expect mail delivery services (including airmail or express mail) to France, United Kingdom, Israel, Norway and United States may be subject to delays until further notice. We apologize for any inconvenience.
Temporary Change of Customer Service Operation Hours (Dec 26 - 27, 2016) 2016-12-02

Dec 26, 2016    Christmas Holiday
Dec 27, 2016    Christmas Holiday

Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

 

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