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How Can We Help?

It is our priority to make your YesStyle experience as smooth and enjoyable as possible. Please refer to the topics below and in the left-hand column for answers to frequently asked questions. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us.

News & Announcements

  • 2015-01-27Notice of shipment delays to the United States
    Due to the snowstorm in the United States, mail delivery services (including airmail or express mail) at New York are subject to delay until further notice. We apologize for any inconvenience.
  • 2015-01-23Shipments delayed (Feb 19 - 22, 2015)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Feb 19-22, 2015.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 23, 2015.  We apologize for any inconvenience.
  • 2015-01-22Temporary Change of Customer Service Operation Hours (Feb 18 - 21, 2015)

    Feb 20 - 21, 2015     Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

    Feb 19, 2015            Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 22:30 (HK Time)

    Feb 18, 2015            Lunar New Year Eve

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

  • 2014-12-22Temporary Change of Customer Service Operation Hours (Jan 1, 2015)

    Jan 1, 2015       New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-12-18Shipment Delays
    Due to high shipping volume during the peak season, orders may encounter processing (including tracking number updates) or shipment delays. We appreciate your patience and will try our best to ship your orders ASAP.
  • 2014-12-08Temporary Change of Customer Service Operation Hours (Dec 24 - 26, 2014)

    Dec 24, 2013    Christmas Eve
    Dec 25, 2014    Christmas Holiday
    Dec 26, 2014    Christmas Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-11-032014 Christmas Shipping Deadlines
    Area Express Standard
    USA 2014/12/12 2014/12/01
    Canada 2014/12/12 2014/12/01
    Australia 2014/12/12 2014/12/01
    United Kingdom 2014/12/12 2014/12/01
    Hong Kong 2014/12/12 Not Applicable
    China 2014/12/03 Not Applicable
    Region I 2014/12/12 2014/12/01
    Region II 2014/12/12 2014/12/01
    Region III 2014/12/12 Not Applicable
    Region IV 2014/12/12 2014/11/20
    Region V 2014/12/12 2014/11/20
    Region VI 2014/12/12 2014/11/20

    Notes:

    1. The provided deadlines are ONLY for reference. We cannot guarantee that a shipment will arrive before Christmas if customs or postal delays occur.
    2. The order deadline only applies to In-Stock items. Products that are not currently in stock may need to be ordered earlier to ensure delivery by Christmas.

  • 2014-09-22Temporary Change of Customer Service Operation Hours (Oct 1 - 2, 2014)

    Oct 1, 2014    National Day
    Oct 2, 2014    Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

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