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Customer Service

How Can We Help?

It is our priority to make your YesStyle experience as smooth and enjoyable as possible. Please refer to the topics below and in the left-hand column for answers to frequently asked questions. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us.

News & Announcements

  • 2016-04-27Temporary Change of Customer Service Operation Hours (May 2, 2016 and May 14, 2016)

    May  2,   2016   The day following the Labour Day
    May 14,  2016   The Birthday of the Buddha

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-04-20Notice of shipment delays to Canada
    Due to manpower shortage of Canada customs, mail delivery services (including airmail or express mail) to Canada will be subject to delay until further notice. We apologize for any inconvenience.
  • 2016-04-19Notice of shipment delays to Japan

    Due to the impact of the earthquakes, mail delivery services (including Speedpost) to Japan for the areas with postal codes listed below are subject to delay. We apologize any inconvenience.

    Affected Postal Codes:

    ・860xxxx – 869xxxx (Kumamoto Prefecture)
    ・880xxxx – 889xxxx (MiyazakiPrefecture)
    ・890xxxx – 899xxxx (Kagoshima Prefecture)
  • 2016-03-16Shipments delays (Mar 25 – Mar 28, 2016)
    Due to the Easter holiday, orders fulfilled between Mar 25 – Mar 28, 2016 will not be processed for shipment by courier or the post office. Shipping service will resume on Mar 29, 2016. Please note possible shipment delays both during and after the holidays.
  • 2016-03-11Temporary Change of Customer Service Operation Hours (Mar, 25-26, 2016, Mar, 28, 2016)

    Mar 25-26,  2016       Easter Holiday
    Mar 28,       2016       Easter Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-01-27Shipments delayed (Feb 6-10, 2016)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Feb 6-10, 2016.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 11, 2016.  We apologize for any inconvenience.
  • 2016-01-27Temporary Change of Customer Service Operation Hours (Feb 8 - 10, 2016)

    Feb 9 -10, 2016     Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

    Feb 8, 2016            Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 22:30 (HK Time)

  • 2016-01-25Notice of shipment delays to the United States
    Due to the severe snowstorm in northeast areas of the United States, mail delivery services (including airmail or express mail) to United States will be subject to delay until further notice. We apologize for any inconvenience.

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