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Customer Service

How Can We Help?

It is our priority to make your YesStyle experience as smooth and enjoyable as possible. Please refer to the topics below and in the left-hand column for answers to frequently asked questions. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us.

News & Announcements

  • 2016-01-27Shipments delayed (Feb 6-10, 2016)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Feb 6-10, 2016.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 11, 2016.  We apologize for any inconvenience.
  • 2016-01-27Temporary Change of Customer Service Operation Hours (Feb 8 - 10, 2016)

    Feb 9 -10, 2016     Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

    Feb 8, 2016            Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 22:30 (HK Time)

  • 2016-01-25Notice of shipment delays to the United States
    Due to the severe snowstorm in northeast areas of the United States, mail delivery services (including airmail or express mail) to United States will be subject to delay until further notice. We apologize for any inconvenience.
  • 2016-01-01Temporary Change of Customer Service Operation Hours (Jan 1, 2016)

    Jan 1, 2016       New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2015-12-29Notice of shipment delays to United Kingdom

    Due to the severe flooding in North England, mail delivery services (standard mail or express mail)  to the affected areas including Yorkshire, Leeds, Manchester and Lancashire are subject to delay until further notice. We apologize for any inconvenience.

  • 2015-12-29Notice of shipment delays to United States
    Due to adverse weather conditions brought by the tornadoes, mail delivery services (standard mail or express mail) to the affected areas including Dallas, New Mexico, Michigan and Georgia are subject to delay until further notice. We apologize any inconvenience.
  • 2015-11-20Notice of shipment delays to France
    French customs has tightened the inspection due to the attacks in Paris, delivery service of all shipments (standard mail or express mail) to France will be subject to delay until further notice. We apologize for any inconvenience.
  • 2015-11-10Notice of shipment delays
    During the peak shopping season, we expect delivery delays for many shipments due to increased shipping volume and tightened customs procedures. Post offices will also experience processing delays worldwide, which will affect tracking information updates. Given this situation, we ask that you be patient with your orders this holiday season, regardless of the shipping method used. We appreciate your understanding and patience, and apologize for any inconvenience.

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