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Customer Service

How Can We Help?

It is our priority to make your YesStyle experience as smooth and enjoyable as possible. Please refer to the topics below and in the left-hand column for answers to frequently asked questions. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us.

News & Announcements

  • 2016-12-02Temporary Change of Customer Service Operation Hours (Dec 26 - 27, 2016)

    Dec 26, 2016    Christmas Holiday
    Dec 27, 2016    Christmas Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-11-16Notice of shipment delays to New Zealand
    Due to the impact of an earthquake in New Zealand, mail delivery services (including airmail or express mail) will be subject to delay until further notice.  The affected areas include the Wellington Region and the South Island. We apologize for any inconvenience.
  • 2016-11-10Christmas Shipping Deadlines 2016
    AreaExpress Shipping Standard/Premium Standard Shipping
    USA & selected US territories2016/12/162016/12/01
    Canada2016/12/162016/12/01
    Australia2016/12/162016/12/01
    Hong Kong2016/12/20Not Applicable
    United Kingdom2016/12/162016/12/01
    New Zealand2016/12/162016/12/01
    China /Macau2016/12/16Not Applicable
    The Russian Federation (Expedited)2016/12/052016/12/01
    Region I2016/12/162016/12/01
    Region II2016/12/162016/12/01
    Region III2016/12/16Not Applicable
    Region IV2016/12/162016/11/25
    Region V2016/12/162016/11/25
    Region VI2016/12/162016/11/25

    Notes:

    1. The provided deadlines are ONLY for reference. We cannot guarantee that a shipment will arrive before Christmas if customs or postal delays occur.
    2. The order deadline only applies to In-Stock items. Products that are not currently in stock may need to be ordered earlier to ensure delivery by Christmas.

  • 2016-10-20Temporary Suspension of Operation of Customer Service Department (Hong Kong Office)(Resumed)
    Due to adverse weather conditions brought by the Severe Typhoon, Haima, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2016-10-12Notice of shipment delays to United States
    Due to the impact of a hurricane across the states of Florida and Georgia, mail delivery services (including airmail or express mail) to United States will be subject to delay until further notice. We apologize for any inconvenience.
  • 2016-09-28Temporary Change of Customer Service Operation Hours (Oct 1, 10, 2016)

    Oct 1   , 2016    National Day
    Oct 10 , 2016    Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-09-28Notice of shipment delays to Australia
    Due to the industrial action of staff of the Department of Immigration and Border Protection and the Department of Agriculture from 26th September 2016 to 16th October 2016, mail delivery services (including airmail or express mail) to Australia will be subject to delay until further notice. We apologize for any inconvenience.
  • 2016-09-01Temporary Suspension of Mailing Service to Zhejiang Province, China (Sept 1 - 5)
    As advised by the postal administration of China, the mailing service to Zhejiang Province is suspended during the G20 Finance Ministers and Central Bank Governors Meeting hosted in Hangzhou. The service will be resumed on  September 5, 2016. We apologize for any inconvenience.

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