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How Can We Help?

It is our priority to make your YesStyle experience as smooth and enjoyable as possible. Please refer to the topics below and in the left-hand column for answers to frequently asked questions. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us.

News & Announcements

  • 2015-07-17Notice of shipment delays to the United States
    Due to heavy downpours and flash flooding in the New York, air traffic across the United States has been disrupted.

    Mail delivery services (including airmail or express mail) to the affected areas are subject to delay until further notice. We regret any inconvenience.
  • 2015-07-17Notice of shipment delays to Japan
    Due to adverse weather conditions brought by the Typhoon, Nangka, mail delivery services (including airmail or express mail) to Japan is subject to delay until further notice. We regret any inconvenience.
  • 2015-07-09Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) (Resumed)
    Due to adverse weather conditions brought by the Severe Typhoon, Linfa, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2015-07-07Shipments to Germany delayed due to strike action
    Due to postal workers strike action taken in Germany from 8 June to July 7, mail delivery services (airmail or express mail) in the country may be subject to delay. We apologize for any inconvenience.
  • 2015-06-24Temporary Change of Customer Service Operation Hours (Jul 1, 2015)

    Jul 1, 2015   The Hong Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2015-04-30Known issue with YesStyle App Version 2.5 update

    We have received reports from YesStyle App users concerning the app crashing after being updated on Apple/iOS devices. If you encounter such an issue, please try deleting the app from your mobile device and then reinstalling it again.
     
    We'll be fixing this issue with the app update in the coming days, but you may use the delete-reinstall method if you wish to access the app right away. We apologize for the inconvenience.

  • 2015-04-27Temporary Change of Customer Service Operation Hours (May 1, 2015 and May 25, 2015)

    May 1  , 2015   Labour Day
    May 25, 2015   The Birthday of the Buddha

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2015-04-09Customer Service phones lines are currently down (resumed)
    Due to technical difficulties, our Customer Service hotlines are unavailable until further notice. In the meantime, please email us with your queries. We apologize for the inconvenience.

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