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Customer Service

How Can We Help?

It is our priority to make your YesStyle experience as smooth and enjoyable as possible. Please refer to the topics below and in the left-hand column for answers to frequently asked questions. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us.

News & Announcements

  • 2016-09-01Temporary Suspension of Mailing Service to Zhejiang Province, China (Sept 1 - 5)
    As advised by the postal administration of China, the mailing service to Zhejiang Province is suspended during the G20 Finance Ministers and Central Bank Governors Meeting hosted in Hangzhou. The service will be resumed on  September 5, 2016. We apologize for any inconvenience.
  • 2016-08-01Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) (Resumed)
    Due to adverse weather conditions brought by the Severe Typhoon, Nida, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2016-07-28Notice of shipment delays to China
    Due to the continuous heavy rains in China, mail delivery services (including airmail or express mail) to the affected areas including Beijing Municipality, Tianjin Municipality, Inner Mongolia Autonomous Region and the provinces of Hebei, Henan, Liaoning and Jilin with postcodes 10xxxx, 30xxxx, 06xxxx, 05xxxx, 07xxxx, 01xxxx, 02xxxx are subject to delay until further notice. We apologize for any inconvenience.
  • 2016-06-29Notice of shipment delays to Canada
    Due to postal staff's industrial action will start from 2nd of July in Canada, mail delivery services (including airmail or express mail) to Canada will be subject to delay until further notice. We apologize for any inconvenience.
  • 2016-06-28Temporary Change of Customer Service Operation Hours (Jul 1, 2016)

    Jul 1, 2016     Hong Kong Special Administrative Region Establishment Day

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30.

  • 2016-06-05Temporary Change of Customer Service Operation Hours (Jun 9, 2016)

    Jun 9, 2016   Tuen Ng Festival (Dragon Boat Festival)

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-04-27Temporary Change of Customer Service Operation Hours (May 2, 2016 and May 14, 2016)

    May  2,   2016   The day following the Labour Day
    May 14,  2016   The Birthday of the Buddha

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2016-04-20Notice of shipment delays to Canada
    Due to manpower shortage of Canada customs, mail delivery services (including airmail or express mail) to Canada will be subject to delay until further notice. We apologize for any inconvenience.

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