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How Can We Help?

It is our priority to make your YesStyle experience as smooth and enjoyable as possible. Please refer to the topics below and in the left-hand column for answers to frequently asked questions. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us.

News & Announcements

  • 2014-12-18Shipment Delays
    Due to high shipping volume during the peak season, orders may encounter processing (including tracking number updates) or shipment delays. We appreciate your patience and will try our best to ship your orders ASAP.
  • 2014-12-08Temporary Change of Customer Service Operation Hours (Dec 24 - 26, 2014)

    Dec 24, 2013    Christmas Eve
    Dec 25, 2014    Christmas Holiday
    Dec 26, 2014    Christmas Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-11-032014 Christmas Shipping Deadlines
    Area Express Standard
    USA 2014/12/12 2014/12/01
    Canada 2014/12/12 2014/12/01
    Australia 2014/12/12 2014/12/01
    United Kingdom 2014/12/12 2014/12/01
    Hong Kong 2014/12/12 Not Applicable
    China 2014/12/03 Not Applicable
    Region I 2014/12/12 2014/12/01
    Region II 2014/12/12 2014/12/01
    Region III 2014/12/12 Not Applicable
    Region IV 2014/12/12 2014/11/20
    Region V 2014/12/12 2014/11/20
    Region VI 2014/12/12 2014/11/20

    Notes:

    1. The provided deadlines are ONLY for reference. We cannot guarantee that a shipment will arrive before Christmas if customs or postal delays occur.
    2. The order deadline only applies to In-Stock items. Products that are not currently in stock may need to be ordered earlier to ensure delivery by Christmas.

  • 2014-09-22Temporary Change of Customer Service Operation Hours (Oct 1 - 2, 2014)

    Oct 1, 2014    National Day
    Oct 2, 2014    Chung Yeung Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-09-15Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) ~ ~Service is resumed
    Due to adverse weather conditions brought by the Severe Typhoon, KALMAEGI, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.
  • 2014-08-25Temporary Change of Customer Service Operation Hours (Sep 8 - 9, 2014)

    Sep 8, 2014     The Chinese Mid-Autumn Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time).


    Sep 9, 2014   The day following Chinese Mid-Autumn Festival

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-07-21Notice of shipment delays to United Kingdom due to Commonwealth Games
    As advised by the designated postal operator of Royal Mail, delivery services to United Kingdom  (standard and express) would be delayed as a result of road closures for the Commonwealth Games, which will be held in Glasgow from 23 July to 4 August 2014. The affected postcodes are those starting with G1 1-5, G2 1-9, G3 6-8, G32 0 and 6-9, and G40 1-4. We apologize for the inconvenience.
  • 2014-07-10Notice of shipment delays to Indonesia
    Due to presidential election, mail delivery services (including Speedpost) in Indonesia are subject to delay.

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