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How Can We Help?

It is our priority to make your YesStyle experience as smooth and enjoyable as possible. Please refer to the topics below and in the left-hand column for answers to frequently asked questions. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us.

News & Announcements

  • 2015-03-23Shipments delays (Apr 3 - Apr 7, 2015)
    Due to the Easter holiday, orders fulfilled between April 3, 2015 to April 7, 2015 will not be processed for shipment by courier or the post office. Shipping service will resume on April 8, 2015. Please note possible shipment delays both during and after the holidays.
  • 2015-03-19Temporary Change of Customer Service Operation Hours (Apr 3-4, 2015, Apr 6- 7, 2015)

    Apr 3-4, 2015     Easter Holiday
    Apr 6,    2015     Ching Ming Festival
    Apr 7,    2015     Easter Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2015-01-27Notice of shipment delays to the United States
    Due to the snowstorm in the United States, mail delivery services (including airmail or express mail) at New York are subject to delay until further notice. We apologize for any inconvenience.
  • 2015-01-23Shipments delayed (Feb 19 - 22, 2015)
    Due to the Lunar New Year Holidays, shipping service will be temporarily suspended from Feb 19-22, 2015.  During this period, orders will not be shipped from our Hong Kong warehouse. Regular shipping service will resume on Feb 23, 2015.  We apologize for any inconvenience.
  • 2015-01-22Temporary Change of Customer Service Operation Hours (Feb 18 - 21, 2015)

    Feb 20 - 21, 2015     Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

    Feb 19, 2015            Lunar New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:30 – 22:30 (HK Time)

    Feb 18, 2015            Lunar New Year Eve

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

  • 2014-12-22Temporary Change of Customer Service Operation Hours (Jan 1, 2015)

    Jan 1, 2015       New Year

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

  • 2014-12-18Shipment Delays
    Due to high shipping volume during the peak season, orders may encounter processing (including tracking number updates) or shipment delays. We appreciate your patience and will try our best to ship your orders ASAP.
  • 2014-12-08Temporary Change of Customer Service Operation Hours (Dec 24 - 26, 2014)

    Dec 24, 2013    Christmas Eve
    Dec 25, 2014    Christmas Holiday
    Dec 26, 2014    Christmas Holiday

    Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

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