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Contact Us

Have a question for our Customer Service team? If so, please contact us using one of the methods described below. Before contacting us, you may wish to check the topics in the left-hand column, where you can easily find answers to our most frequently asked questions.

IMPORTANT NOTE: Customer Service is only available in English and Chinese (Traditional and Simplified) for email support, and English and Chinese (Cantonese and Mandarin) for telephone support. If you contact us in another language, we may not be able to assist you.

Call Us

Our customer service representatives will gladly assist you with any concerns you may have.

  • Calling from North America
    Monday through Friday:
    4:00pm - 6:30am (Pacific Standard Time / GMT -8)
    Saturday and Sunday:
    4:00pm - 12:30am (Pacific Standard Time / GMT -8)
  • Calling from United Kingdom
    Monday through Friday:
    12:00am - 2:30pm (London Time / GMT +0)
    Saturday and Sunday:
    12:00am - 8:30am (London Time / GMT +0)
  • Calling from Australia
    Monday through Friday:
    10:00am - 00:30am (Australian Eastern Standard Time / GMT +10)
    Saturday and Sunday:
    10:00am - 6:30pm (Australian Eastern Standard Time / GMT +10)
  • Calling from the Rest of the World
    Monday through Friday:
    8:00am - 10:30pm (Hong Kong Time / GMT +8)
    Saturday, Sunday and Public Holidays:
    8:00am - 4:30pm (Hong Kong Time / GMT +8)


Hong Kong Office
19/F., Wyler Centre Phase II,
192-200 Tai Lin Pai Road,
Kwai Chung, New Territories,
Hong Kong

Telephone+852 2786-0817
Fax+852 2786-0650

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