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Account Management

How can I protect my account?

Security of customer accounts is one of our top priorities. In order to strengthen your account's security we have updated our password protection requirements. Your password should now be at least 8 characters long, with a maximum of 20 characters in total. If your existing password does not meet these requirements, you will still be able to access all of our features. However, we advise that you use a longer and more complex password to ensure your account's security.

How do I change my password?
You can change your password at any time using the following steps:
  1. Sign in to "My Account."
  2. Click on "Account Settings." On mobile devices, you can find Account Settings using the hamburger menu icon to the right of the title bar.
  3. Enter your new password in the "New Password" field. Please make sure the password length is between 8-20 characters.
  4. Verify your new password by re-typing it into the "Re-type New Password" field.
  5. Enter your current password in the "Current Password" field.
  6. Click the "Update" button to complete your changes.
How do I change my sign in and personal information?
You may change sign in and personal information such as name, sign in email address, and password from "My Account". Simply change the information as indicated and click the “Update” button.  If you change your email address, please remember to sign in with your new email address next time.  For your safety, personal information can ONLY be changed by the customer from the “My Account” section.  Customer Service cannot modify personal information. 
What is a credit card profile?
A credit card profile contains information about your credit card(s).  The credit card profile name is simply a reference name assigned to the profile when it is created.  By default, credit card profile names will be Card 1, Card 2, and so on.  The default credit card profile refers to the credit card that will automatically be used during order placing unless changed during checkout.
How do I change my credit card information?
You can add, modify or delete credit card profiles in the "Card Profiles" section. Click the pencil icon located on the right of each profile to make modifications. To add a new credit card profile, click the "Add New Card Profile" button at the bottom of the page. Any changes made to credit card information in your account will not affect orders that have been successfully placed. You may contact our Customer Service team to modify your orders.
What is an address profile?
An address profile contains information about your shipping and billing addresses. The address profile name is simply a reference name assigned to the profile when it is created.  By default, address profile names will be Address 1, Address 2, and so on. The contact phone number within the address profile will be used by our delivery agent to call the receiver if necessary.  It is also printed on the address label when we ship out orders.

The email address within the address profile will receive shipment invoices when your order is ready for shipment.  It may or may not be the same as your sign in email depending on the email account at which you would like to receive shipment invoices.

How do I change my shipping address?
You can add, modify, or delete shipping address records in the "Address Book" section. Click the pencil icon located on the right of each address profile to make modifications. To add a new shipping address profile, click the "Add New Address" button at the bottom of the page.

 

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