How can we help?
We welcome your questions and feedback. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us using any of the methods below.

Call Us
Our customer service representatives will gladly assist you with any concerns you may have.

Calling from North America
  • Toll Free within the Continental US : +1 866-440-8388
  • Toll Free In Canada :+1 866-468-0889
Monday through Friday:
4:00pm - 6:30am (Pacific Standard Time)(GMT -8)
Saturday and Sunday:
4:00pm - 12:30am (Pacific Standard Time)(GMT -8)


Calling from United Kingdom
  • Toll Free in UK :0800-051-6800
Monday through Friday:
12:00am - 2:30pm (London Time)(GMT +0)
Saturday, Sunday and Public Holidays:
12:00am - 8:30am (London Time)(GMT +0)


Calling from Japan
  • Toll Free In Japan :00531-85-0118
Available from fixed lines only
Monday through Friday:
Voicemail supported line (Customer Service will respond within 24 hours)


Calling from the rest of the World
  • Phone in Hong Kong :+852 2522-1227
Monday through Friday:
8:00am - 10:30pm (Hong Kong Time)(GMT +8)
Saturday, Sunday and Public Holidays:
8:00am - 4:30pm (Hong Kong Time)(GMT +8)
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Address

Hong Kong Office:
  • 9/F., Watson Centre, 16-22 Kung Yip Street, Kwai Chung, N.T., Hong Kong
  • Telephone: +852 2786-0817
  • Fax: +852 2786-0650

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